
Running a restaurant can be hectic, especially during busy hours. Customers expect fast service and accurate orders, but managing everything at once can be overwhelming. That’s where a point of sale kiosk comes in to make things easier and more efficient.
A point of sale kiosk lets customers place their own orders, cutting down wait times and reducing mistakes. It’s a simple, effective way to streamline operations and keep customers happy. Plus, it can even help increase sales by suggesting add-ons like drinks or desserts.
What is a Point of Sale Kiosk?
A point of sale (POS) kiosk is a standalone, interactive terminal. It lets customers place orders and pay without a cashier.
These self-service kiosks use a touchscreen and POS software. Customers can browse menus, customize orders, and process transactions. Kiosks often include features like payment processing, order customization, loyalty programs, and upselling suggestions.
Benefits of Point of Sale Kiosks in Restaurants
Reduced Labor Costs
Kiosks can reduce your reliance on cashiers. This frees up staff for other tasks like food prep and customer service. This not only reduce labor costs but also lets your team focus on higher-value work.
Kiosks are especially helpful during peak hours when long lines can deter customers.
Increased Order Accuracy and Average Order Value
Miscommunication between customers and cashiers can lead to order errors. Kiosks solve this by putting the customer in control. Self-ordering kiosks contribute to improved order accuracy and potentially an increase in check size.
Kiosks can subtly encourage larger purchases. Studies also show self-service channels boosted sales of hard-to-pronounce items by 8.4%.
Using restaurant kiosks for fast casual ordering contributes to increased efficiency and a more streamlined guest experience.
Improved Customer Experience
POS kiosks empower guests to browse the menu at their own pace. They can customize orders and checkout without pressure. This is a major plus, especially during busy periods.
Self-order screens let people explore items they might be too shy to ask a busy cashier about.
Enhanced Upselling and Cross-Selling
POS kiosks use visuals and prompts to boost add-on sales and upgrades. This can drive average order value upward. Impulse decisions at the point of sale significantly influence how much customers spend.
Using online ordering with display systems also reduces errors and saves money.

Choosing the Right Point of Sale Kiosk for Your Restaurant
Selecting the right POS kiosk requires careful consideration of your restaurant's needs and your target audience. Choosing the right point of sale system will contribute to reduce wait times and improved inventory management. Consider the types of POS kiosks and key features needed to enhance the ordering experience for your customers.
Think about what hardware options would integrate well with your chosen payment options.
Types of POS Kiosks
- Countertop Kiosks: Compact, placed on counters for easy access.
- Freestanding Kiosks: Placed anywhere in your restaurant.
- Wall-Mounted Kiosks: Save space in tight areas.
- Tabletop Kiosks: Let diners browse, split the bill, and order from their tables.
Key Features
Feature |
Benefit |
User-Friendly Interface |
Easy navigation for all customers. |
Customization Options |
Tailor menus, promotions, and branding for upselling and engagement. |
Flexible Payment Options |
Supports various payment methods including digital wallets and gift cards. This offers a better experience whether in casual dining, fast casual, or fine dining settings. |
Integration Capabilities |
Works seamlessly with existing POS terminals, loyalty programs, and inventory systems. Mobile ordering is also often an important aspect of point of sale systems to allow customers flexibility in payment options. |
Robust Reporting |
Provides detailed data on transactions and trends for valuable business insights. Many POS systems offer real time reporting that benefits kitchen staff to be more efficient. |
Potential Challenges of Using Point of Sale Kiosks
While POS kiosks offer many benefits, there are potential challenges. Some customers prefer human interaction. Others may find kiosk interfaces difficult to use.
Internet outages can disrupt kiosk operation if the system relies on cloud services. Technical difficulties with card payments, card readers, and cashless payments are also concerns.
Addressing these challenges might involve offering multiple ordering options. Regularly monitoring systems can prevent service disruptions. Make sure the system integrates digital signage well so guests don't think they're using ticketing systems.
BPA Self-Serve Kiosk Point-of-Sale System & Software
In today's restaurant industry, staffing shortages and rising labor costs are common challenges. Our self-serve kiosk ordering systems are designed to help you overcome these obstacles by automating the order entry process. This automation allows customers to place their own orders, reducing the need for additional staff and minimizing labor expenses.
Key Features of BPA Kiosks:
- Direct Order Integration: Utilizing our EatOnTheWeb technology, orders placed through the kiosks are seamlessly integrated into your existing BPA Point of Sale system. This ensures that orders are promptly sent to the kitchen, appearing on kitchen monitors or printing automatically, which streamlines the workflow and reduces the chance of errors.
- Payment Flexibility: Our kiosks support credit card payments through integrated payment processing with Clearent. Alternatively, customers can choose to pay with cash at a regular point-of-sale terminal, offering flexibility to accommodate various customer preferences.
- User-Friendly Interface: The kiosks feature a 21-inch main display with a beautiful 1080 x 1920 resolution, powered by an Intel Core i3 Processor, 8 GB RAM, and 128 GB storage. This setup provides a responsive and engaging user experience, encouraging customers to place orders efficiently.
Pricing Overview:
- Hardware Cost: Each BPA Kiosk is priced at $805, offering a cost-effective solution for enhancing your restaurant's ordering system.
- Initial Setup Fee: A one-time setup fee of $300 is required to implement the kiosk system. If your restaurant is already utilizing BPA's EatOnTheWeb Online Ordering Service, this fee is reduced to $200, providing additional savings.
- Monthly Software Licensing & Support: To ensure ongoing support and access to the latest software updates, a monthly fee of $50 is applicable. This fee covers licensing and support for the kiosk system, ensuring that your operations run smoothly.
Competitive Advantage:
When compared to other kiosk service providers, BPA offers a highly competitive pricing structure. For instance, while some providers charge higher monthly fees per kiosk, BPA's rate remains at $50 per month, with no additional monthly fees for extra kiosks. This transparent and affordable pricing model ensures that you receive exceptional value without compromising on functionality.

FAQs about Point of Sale Kiosk
What is a Point of Sale (POS) kiosk?
A POS kiosk is a touchscreen device that lets customers place their own orders in a restaurant. This means they don't have to wait for a server, making the ordering process faster and more accurate.
How do POS kiosks benefit restaurants?
POS kiosks help restaurants by reducing the need for staff to take orders, which can lower labor costs. They also decrease mistakes in orders since customers enter their choices directly.
Are POS kiosks easy for customers to use?
Yes, POS kiosks are designed to be user-friendly with simple touchscreens. Customers can easily browse the menu, customize their orders, and pay without any hassle.
Can POS kiosks accept payments?
Many POS kiosks can process payments, especially credit cards. This allows customers to complete their orders and pay all in one place, making the experience quicker and more convenient.
Do POS kiosks integrate with existing restaurant systems?
Yes, BPA’s POS kiosks integrate seamlessly with our Point of Sale systems. Orders placed on the kiosks are sent directly to the kitchen display systems, reducing delays and improving efficiency.
Is kiosk POS suitable for all types of restaurants?
POS kiosks can be beneficial for various types of restaurants, including fast-food places, casual dining, and even some full-service establishments. They are especially helpful in busy environments where quick service is important.
How much do POS kiosks cost?
At BPA, our self-serve kiosk hardware costs $805. There’s a one-time setup fee of $300, or $200 if you already use our EatOnTheWeb Online Ordering Service. The monthly software licensing and support fee is $50, making it an affordable and effective sale solution for most restaurants.
Can POS kiosks help during staffing shortages?
Yes, POS kiosks can be particularly useful during times when there are not enough staff members. By allowing customers to place their own orders, kiosks reduce the workload on existing staff and help maintain efficient service.
Do POS kiosks require a lot of maintenance?
POS kiosks are generally designed to be durable and require minimal maintenance. Regular cleaning and occasional software updates are usually enough to keep them running smoothly.
How can I get a POS kiosk for my restaurant?
You can contact us at BPA to learn more about our self-serve POS kiosks. Our team can guide you through pricing, setup, and how to integrate the kiosks with your current systems. Call us today at (801)-336-3303 or visit our website to explore your options.
Conclusion
A point of sale kiosk can transform how your restaurant operates by reducing wait times, improving order accuracy, and increasing sales through features like upselling. It’s a simple, customer-friendly tool that boosts efficiency and enhances the dining experience. Implementing one can help you tackle everyday challenges and keep your restaurant running smoothly.
At BPA POS, we specialize in providing self-serve POS kiosks tailored to the unique needs of restaurants. Our kiosks integrate seamlessly with our comprehensive POS systems, offering ease of use, payment flexibility, and reliable support—all at an affordable price. Let us help you take your restaurant to the next level.
Request Demo or call us at (801)-336-3303 today!