Hardware + Software Installation & Setup of BPA Auxiliary Customer Facing Display

If you need help setting up the customer display, our techs can take care of the entire setup process for you. Please contact 801-336-3303 for assistance.

Once you have the customer display attached to your Elite III system and powered on, you will also need to contact us to request the integration module required to run the customer display.

Hardware Installation

Step 1 — Remove the 2nd Cover

Place the Elite III terminal face down and remove the 2nd cover.

Image showing how to place the Elite III terminal face down and remove the 2nd cover

Step 2 — Connect the Video and Touch Cables

Connect the video and touch cables to their corresponding ports, matching the colors of the cables and ports.

Image showing how to connect the customer display video cable

Image showing how to connect the customer display touch cable

Step 3 — Secure the Fixing Screws

Secure the fixing screws using the two included screws.

Image showing how to secure the customer display with the included fixing screws

Step 4 — Secure the Lower Screen Cover

Tighten the two screws to secure the lower screen cover in place.

Image showing how to tighten the screws and secure the lower screen cover

Software Setup

Step 5 — Power On the Elite III

Power on your Elite III terminal. The customer display will automatically turn on.

Step 6 — Request the Integration Module

Contact us to request the integration module required to run the customer display.

Let us take it from here

Once you have the customer display installed and powered on, please contact 801-336-3303 and one of our techs will connect remotely and complete the software setup for you.

Already have the integration module and looking for a faster setup?
Follow the steps below to finish setting up your customer display on your own.

Step 7 — Select the Customer Display Screen

Choose which monitor displays the customer display software by opening the customer display software and using the Display dropdown near the top of the screen. Select the monitor you want the software to appear on, then click Move to move the customer display software to that screen.

Customer display software showing the Display dropdown used to select which monitor displays the customer display

Step 8 — Enable the Customer Display

Open BPA on your Elite III terminal and navigate to Miscellaneous Definitions, then Printers & Devices, and enable Customer Display.

Step 9 — Select the Customer Display

Select the customer display from the list of available devices. It may appear as Display-001 or a similar device name.
* If the customer display does not appear in the list, click the Test Connection button and try selecting it again.

Step 10 — Test the Connection

The Customer Display Server URL should automatically populate. If the URL does not appear, try disabling and re-enabling the Customer Display checkbox. Once the URL appears, select Test Connection to verify the connection.

If the URL still does not appear or the connection test fails, open the Customer Display software and select Configuration in the top-left corner. Make sure the Connection Status shows Connected. If it does not, select Connect and wait for the status to change to Connected.

Customer display software showing the configuration dropdown used to test the connection and verify the connection status is connected

Step 11 — Test a Transaction

Test a transaction to confirm that items, totals, and discounts are displaying correctly on the customer screen.

Need Some Assistance? We've Got Your Back!

If you prefer, our techs can take care of the entire setup process for you. Please contact 801-336-3303 and we’ll be happy to get everything set up for you.